With energy prices on the rise and the importance of reliable service, choosing the best energy supplier has never been more crucial.
Our guide will help you identify the top energy suppliers in the UK, based on recent surveys and company assessments. We’ll provide insights into customer satisfaction, service quality, and overall performance to help you make an informed decision.
Top Energy Suppliers in the UK
Our evaluation of the best energy suppliers is based on a comprehensive survey of over 9,000 energy customers and an in-depth assessment of company practices. Here are the top performers:
1. Octopus Energy
Octopus Energy has consistently been a top performer in customer satisfaction surveys. Known for its excellent customer service, transparent pricing, and commitment to renewable energy, Octopus Energy received a total score of 73%. They are one of the three suppliers named as Which? Recommended Providers (WRP) for 2024.
2. Ecotricity
Ecotricity, another Which? Recommended Provider, is renowned for its dedication to green energy. With a total score of 72%, Ecotricity focuses on sustainability and innovation, making it an excellent choice for environmentally-conscious consumers.
3. E Energy
E Energy also made the list of Which? Recommended Providers for 2024, with a total score of 71%. They offer competitive pricing and solid customer service, ensuring a reliable and cost-effective energy supply.
Detailed Comparison of Top Energy Suppliers
| Company | Total Score | Customer Score | Which? Assessment Score |
|---|---|---|---|
| Utility Warehouse | 75% | 69% | 80% |
| Octopus Energy (WRP) | 73% | 74% | 72% |
| Ecotricity (WRP) | 72% | 71% | 72% |
| E (WRP) | 71% | 71% | 71% |
| Utilita | 69% | 67% | 71% |
| Outfox the Market | 68% | 69% | 67% |
| Co-op Energy | 68% | 63% | 72% |
| Sainsbury’s Energy | 66% | 69% | 63% |
| Shell Energy | 63% | 54% | 72% |
| EDF Energy | 61% | 55% | 66% |
| E.ON Next | 61% | 55% | 67% |
| Ovo Energy | 59% | 54% | 64% |
| Scottish Power | 58% | 53% | 62% |
| So Energy | 57% | 60% | 54% |
| Boost | 57% | 53% | 60% |
| British Gas | 56% | 56% | 56% |
Choosing the Best Energy Supplier
When selecting an energy supplier, consider the following factors to ensure you make the best choice for your needs:
1. Customer Service
Good customer service is essential for a positive experience with your energy supplier. Check customer reviews and ratings to see how well different suppliers handle customer inquiries and issues. Companies like Octopus Energy and Ecotricity are known for their excellent customer service.
2. Price
Price is a crucial factor when choosing an energy supplier. Use comparison tools to find the most competitive rates. Remember to check if there are any additional fees or charges associated with the tariff. Utility Warehouse, for example, offers competitive pricing and high customer satisfaction scores.
3. Green Energy
If sustainability is important to you, consider suppliers that offer green energy tariffs. Companies like Ecotricity and Octopus Energy provide 100% renewable electricity and are dedicated to reducing their carbon footprint.
4. Additional Services
Some energy suppliers offer additional services such as smart meters, home energy audits, and renewable energy options. Consider these extra services when making your decision. For instance, E.ON Next and EDF Energy provide various additional services to enhance your energy management.
For more information on the different energy suppliers you can switch to, visit our article on which energy supplier can I switch to.
Steps to Switch Energy Suppliers
Once you’ve chosen the best energy supplier, follow these steps to switch:
1. Sign Up with the New Supplier
Contact your chosen supplier and provide the necessary details to initiate the switch. This typically includes your name, address, and current energy usage.
2. Cooling-Off Period
After signing up, you’ll enter a 14-day cooling-off period during which you can cancel the switch without any penalties.
3. Provide Final Meter Readings
When the cooling-off period ends, your new supplier will request final meter readings to ensure accurate billing from both your old and new suppliers.
4. Monitor the Transition
Ensure a smooth transition by keeping an eye on the process and following up if necessary. Confirm the switch date and review your final bill from your old supplier to ensure it reflects the correct meter readings and any final charges.
Frequently Asked Questions
Will My Energy Supply Be Disrupted During the Switch?
No, your energy supply will not be disrupted during the switch. The transition is seamless, and you will continue to receive energy as usual.
How Often Should I Switch Energy Suppliers?
It’s a good idea to review your energy tariff and consider switching suppliers every 12 months or whenever your contract is up for renewal. Regularly comparing tariffs ensures you’re always on the best deal available.
Can I Switch Energy Suppliers If I’m on a Fixed Tariff?
Yes, you can switch suppliers if you’re on a fixed tariff, but be aware of any exit fees. It’s often best to switch towards the end of your contract to avoid these fees.